UNO Digital Bank Restores Transfers as Customers Report Delays

UNO Digital Bank has restored transfers in its mobile app after several days of disruption, while customers continue to report delays and problems accessing connected services. In the app’s version 2.0, users can send and receive funds through InstaPay, PESONet and GCash. Some customers have described transfers debited from their accounts that remained pending for days and had not reached recipients. Other complaints include loading failures in GCash’s GSave feature, delayed crediting of matured time deposits and errors during ATM transactions. UNO began emergency maintenance Oct. 11 as part of a scheduled system transition. The outage led depositors to lodge complaints with regulators. Technical issues required immediate maintenance without advance notice, and the maintenance did not compromise customer balances.

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