United Airlines lets AI agents browse flights but blocks them from booking

The airline will allow third-party AI agents to display fares and options while keeping the final purchase in human hands United Airlines has decided where the line sits for AI agents. They can look, but they can’t buy. The carrier will let third-party AI agents show travelers flight options and prices. It will stop them from completing bookings. The move matters because autonomous AI agents are being pitched as the next big shift in how people shop online. Travel is one of the most obvious use cases. United just told the robots they can research all they like, but checkout stays off limits. The policy splits the booking journey into two parts. Research is open. Transactions are closed.

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