OpenAI Introduces Business Management Features in ChatGPT

OpenAI has introduced new tools within ChatGPT aimed at helping businesses manage their profiles, provide accurate product and service information, and gain insights into customer interactions. These features are designed to enhance how businesses present themselves and engage with customers on the platform. The new functionality allows businesses to claim their profiles through a dedicated Business Hub. Authorized representatives can update critical details such as business names, categories, service areas, hours of operation, and product offerings. Retailers can also upload product feeds, including pricing and availability, to ensure customers receive accurate and up-to-date information. Additionally, businesses can create a "Business Agent," a tool that answers customer questions based on provided guidelines and information. This feature is currently available to eligible e-commerce and online service businesses in the United States.

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