Nubank, Mercado Pago freeze crypto transfers after external provider outage

Nubank and Mercado Pago, two major digital financial platforms in Latin America, halted key cryptocurrency transfer functions on Friday, November 6, 2026, following technical issues at their external screening providers. The disruption specifically affected crypto deposits and transfers between external wallets. However, customers could still buy and sell digital assets within each app. Nubank, a leading digital bank based in Brazil, notified its users that direct withdrawals and deposits of cryptocurrencies were suspended due to “instability in an external data provider.” The company clarified that this technical problem did not result from its internal systems, assuring that customer assets and personal information remained secure throughout the incident. Nubank emphasized that other cryptocurrency services, such as trading, continued to operate without interruption.

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