Centene CEO Says AI Should Lower Health Care Delivery Costs

Centene CEO Sarah London said artificial intelligence’s greatest health care opportunity may be reducing the cost of delivering care, rather than simply automating billing and administrative work. Speaking Monday at a summit in Santa Barbara, London described many large-scale AI applications as “inflationary use cases” that can increase revenue in fee-for-service health care without lowering the underlying cost of care. She pointed to community health workers using AI to triage non-acute problems locally, particularly in rural areas. London also cited interactive tools that could help patients make initial decisions about their care.

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