What If AI Agents Book You The Wrong Flight?

Imagine asking an AI agent to book a business-class flight to Korea. It finds a bargain. The ticket fits your budget. There is just one problem: it has picked the wrong Korea. Daniel Ishag , Bakkt’s chief commercial officer, recounts a version of this hypothetical from a panel discussion. “How do I know the agent’s not going to book me a flight to North Korea instead of South Korea?” he asks. The example is deliberately extreme. But it exposes a practical problem with giving software permission to spend. Following a budget does not mean understanding the job. And once the money moves, somebody has to deal with the mistake. A Budget is Only the Beginning An agent might misunderstand a request.

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