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The Agent Seat Multiplier: Why a 30,000-Employee Rollout Requires 1.3 Million Identities

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When Uber took its assistant from a 1,000-person pilot to more than 30,000 employees , the seat count became the benchmark every later rollout gets measured against. This desk’s coverage at the time called it the unpriced-labor benchmark, because the seats were counted and the work was not. What neither the seat count nor the price sheet captures is the population of machine credentials a rollout that size has to carry, and that is where the procurement conversation is heading next. Here is the arithmetic. Non-human identities, meaning service accounts, API keys, tokens, machine certificates, and the credentials agents hold themselves, outnumber human users by an average of 45 to 1, and by as much as 144 to 1 in cloud-native environments, according to a Cloud Security Alliance whitepaper published…

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