Corporate Insight Finds Wide Gaps in Healthcare AI Tools

Corporate Insight released findings Oct. 13 from five research reports showing wide performance gaps among customer-facing artificial intelligence tools used by health systems, health plans, Medicare providers and pharmacies. The research evaluated AI search, virtual assistants and live-chat tools, focusing on basic functions such as answering prompts, handling typos and completing transactions. The results identified several leaders but showed that many tools struggled with routine requests. Mayo Clinic and UPMC led public-site AI search tests involving 15 health systems. The evaluation used three prompts covering brand reputation, heart conditions and maternity-care rankings.

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