CMS Pledge Sets Voluntary Goals for Patient-Facing AI Assistants

A voluntary pledge from the Centers for Medicare & Medicaid Services (CMS) calls for conversational AI assistants to securely access relevant health information with patient consent, while helping users understand when to contact a health professional. Anthropic, Google, Microsoft AI and OpenAI are listed as early adopters. The pledge calls for assistants to provide personalized support, distinguish educational information from clinical guidance, and direct patients to health professionals when needed. On July 30, 2025, CMS launched the wider health technology effort at a White House event.

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