Citi CEO Jane Fraser Says AI Will Shape Bank’s Next Turnaround Phase

Citigroup CEO Jane Fraser said the bank is moving from restructuring toward a focus on excellence, while adopting artificial intelligence and managing the risks that come with the technology. “We’re definitely in the more fun part of everything that’s going on. We’ve got a lot of the heavy lifting behind us,” Fraser said Oct. 14. “If we are going to be the best in the businesses we’re in, we have to beat the best.” Since becoming CEO in 2021, Fraser has reorganized Citi into five core businesses, reduced management layers and started exiting consumer banking in 14 markets outside the…

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